FAQ

About Our Office


Dental Insurance is different from Medical Insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage. The patient payment portion covered for procedures varies depending on the coverage provided by your employer.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment. Please let us know if you have questions about our financial policies or financing options prior to your treatment.

We provide the finest dental care at a reasonable cost to our patients; therefore, payment is due at the time services are rendered. Forms of payment accepted by our office are check, cash and major credit card (American Express, Visa, MasterCard and Discover).

For patients who require major dental treatment, a monthly payment plan can be designed with an appropriate payment schedule. We are happy to make arrangements for a monthly payment plan but the plan must be implemented prior to commencing treatment.

CareCredit® is available to help you pay for dental procedures your insurance doesn’t cover. CareCredit® offers both No Interest* financing or low minimum monthly payment options so you can take care of your dental health.

With three simple steps, including an instant approval process, it’s easy to apply for CareCredit. Click here for more information or to apply for financing.

CareCredit
In order to maintain a well-run office, we request that all appointment cancellations be made at least 48 hours ahead of time. We reserve time for each patient in our practice and try our best not to keep our patients waiting. On our end, an appointment is a promise that we will be here, prepared, and ready to serve you to the best of our ability. In return, we ask that you also be present and on time. We expect you to be present for all scheduled appointments.

We do recognize that sometimes situations do arise that are beyond anyone’s control. However, please understand that a missed or late arrival for an appointment is time lost that will delay your treatment. It is also time that could have been used to serve other patients that may be waiting for an appointment. The only way that we can treat our family of patients effectively and properly is if we have mutual respect for each other’s time. Thank you.

In case of a true dental emergency, please contact our emergency paging service and let us know the nature of your condition. We’ll return your call promptly and give you helpful information over the phone and then determine if you need to be seen immediately. To contact us, please call James J. Fitzgerald, D.D.S. at (516) 965-2806, Lindsay J. Bachrach, D.M.D. at (347) 921 3363, or Tanya Modica, D.M.D. at (516)-253-6794. But please use these numbers in emergency situations only.
We encourage our patients to have open, direct communication with James J. Fitzgerald, D.D.S., Lindsay J. Bachrach, D.M.D., and Tanya Modica, D.M.D. They are available daily to answer your questions either via e-mail or on the phone. Depending on office traffic and the complexity of your questions, they strive to respond within 24 hours. Please click on the “Contact Us” tab for ways of contacting us.
We’re happy to provide you with all the necessary new patient forms prior to your first appointment. Simply click on the “Appointments” tab to open the appointments page. The forms are located on the right side of the page. There, you can quickly print the forms you need, and bring them with you to your first visit.
Our entire team is well versed in state-of-the-art sterilization techniques and CDC infection control standards designed to ensure patient safety. This goes beyond wearing gloves and facemasks to prevent the spread of germs, but includes specialized disinfection and sterilization procedures. Our staff is trained in CPR and the use of an automated external defibrillator (AED) which is on premises at all times.
James J. Fitzgerald, D.D.S., Lindsay J. Bachrach, D.M.D., and Tanya Modica, D.M.D. subscribe to the latest professional journals to keep abreast on research and development in the dental field. They also take time on a regular basis for continuing education. As a team and as individuals, our office makes it our responsibility to be familiar with the latest techniques and materials available.

About Teeth & Dental Treatments


Typically, an average healthy adult or child will benefit from a professional cleaning and dental examination every six months. Although brushing and flossing twice daily goes a long way, it is still necessary to remove plaque and tartar that has adhered to the teeth. It is this plaque and tarter that contributes to gingivitis and periodontal disease. Periodic Exams can help identify cavities and other areas of concern. Early detection and treatment today can help minimize extensive dental treatment in the future.

It is actually best to start bringing a child in for his or her first dental visit about 6 months after their first tooth have erupted, or around his or her first birthday. This is important not only because this provides the dental professional an opportunity to identify and prevent any potential oral health/dental problems; but it also gives the child a positive, non-threatening dental office experience, which will be very helpful once they are a little older.

Sensitive teeth often come from the fact that your gums have receded slightly. This recession of the gum tissue allows the underlying cementum to be exposed which allows water and food easier access to the sensitive root surface. To manage this, there are a number of toothpastes and gels that can be applied to the teeth and even some dental procedures that help reduce sensitivity. Speak to us in more detail if you have very sensitive teeth.
Periodontal Disease, also known as gingivitis, is caused by bacteria that surround the teeth and cause the adjacent gum tissue to become inflamed and irritated. If left untreated, it can cause bleeding and eventual bone loss. Symptoms include: Sensitivity of the gums, gum recession, bad breath, loose teeth and pain.
Gingivitis (inflammation of the gum tissue) and periodontitis (loss of supporting attachment and bone) afflict greater than 60% of the population.

Inflammation of the gum tissue can progress to periodontal disease without any signs or symptoms of pain or discomfort. Left untreated, periodontal disease can result in tooth mobility, spaces between teeth, tooth pain, infection and tooth loss.

Early detection and diagnosis is essential for maintaining periodontal health. Since there is no cure for gum disease, identification of the disease process as soon as possible is critical. Routine prophylactic cleanings may be adequate for a healthy mouth, but individuals with gum disease (periodontitis) need additional therapy to help minimize the damage caused by the disease and return the gums and supporting structures to a healthy state.

In some cases, deep cleanings (Scaling and Root Planning) are adequate treatment. In those individuals where the disease has progressed, gum surgery by a periodontist may be needed. As with any disease process, the best treatment is prevention. Proper brushing, flossing and periodic evaluations are the first step in combating gum disease.

Silver fillings also known as amalgam fillings have been around for over a century. Made from a metal alloy, it is a fine restoration but with limited esthetics. The metal expands and contracts with the changes of temperature in the mouth. This allows for minimal bacteria to enter the space between the filling and the tooth, keeping the tooth healthy and strong.

White Fillings, also known as composite fillings are made of resin or glass polymers. Once the decay is removed these cosmetic fillings allow us to restore a previously infected region with a substance that will look and feel just like your existing tooth structure. This restoration is created with a resin material that is bonded to the tooth creating a seal which prevents bacteria from entering between the tooth and the filling. Rather than a gray or silver material in your mouth, the shade of the composite filling will match the natural color of the tooth.